Clinic Hours / Locations / Policies

Find us when an where it suits you. View or clinic hours and locations to plan your next visit. SDA operates across three convenient locations : Edithvale , Mt Eliza and Mount Evelyn. You can book your appointment online via Timely or by downloading the getTimely app, or simply visit one of our locations in person. Once booked, you'll receive a confirmation text message 24 hrs before your appointment for you to confirm. If you need to make changes, please refer to our Booking & Cancellation Policy. for any questions or to reschedule. feel free to call the clinic directly using the contact numbers provided.

Clinic Hours & Locations

Booking Policy

SDA EDITHVALE:
Mon: By appt
Tues: 10:30 am - 5.30 pm
Wed: 10:30 am - 4 pm
Thurs: 10 am - 4 pm
Fri: 10 am - 6.30pm
2nd Sat: 11am -2.30pm
You can also Find Carolyn At:

HDIVA / MT EVELYN:
contact us for an appointment
every 3 months please check dates
5pm - 8 pm

SILK HAIR SKIN BODY
1 Bay Rd Mt Martha
Thursday Afternoon x 1 once a week
4pm - 9 pm

To secure your appointment at SDA, a $50 deposit is required for all treatments and services. This deposit is fully redeemable on the day of your treatment. We kindly ask that all appointments be confirmed at least 24 hrs in advance. If you need to reschedule, pleas do so at least 24 hr prior to avoid forfeiting your deposit. This helps us manage our schedule and offer appointments to other clients in need. We thank you for your understanding and cooperation.

Cancellation Policy

A $50 deposit is now required at the time of booking and, as stated in our booking policy, this amount is fully redeemable on the day of your treatment.

If you cancel within the 24hrs of your scheduled appointment, your deposit will be retained as a late cancellation or no-show fee. If no deposit was taken at the time of booking, you will be invoiced for the missed appointment time or asked to provide payment via credit card.

Please Note:

We are always happy to reschedule the appointment, when enough notice is given. This policy is in place to reduce no-shows and help our salon run smoothly, especially as we continue to grow. Thankyou for your understanding -- we want all of our clients to feel looked after and valued.

Map Home Clinic Edithvale

Check out our Team

Shipping & Delivery Policy

At SDA, we're committed to getting your products and gift vouchers to you quickly, safely, and efficiently. Please read the details below to understand how we handle shipping and deliveries.

Processing Times:

Orders are processed within 1-2 business days

(excluding weekends and PH) You will receive a confirmation email once your order has been dispatched.

Shipping Times & Costs:

We offer standard shipping across Australia with tracking.

Standard shipping : 3-7 Business days - depending on weight
Express shipping : 1-3 Business days - depending on weight
ENJOY FREE STANDARD SHIPPING ON ALL ORDERS OVER $250
We currently only ship within Australia.

Exchange & Refund Policy

At SDA, we want you to love every product you purchase. If you receive a product that is damaged, faulty or incorrect pleas contact us within 7 days of receiving your order. We do not offer refunds for change of mind, but we are happy to offer an exchange or store credit for eligible unopened and unused products, returned in their original condition and packaging.

Delivery & Collection

Delivery Tracking:

Once your order has been shipped, you'll receive a tracking number via email so you can follow your deliver in real time.

Delays:

Please note: Shipping times are estimates and my be affected by factors beyond our control (eg: weather events, postal service delays). If you experience a delay, don't hesitate to contact us at hello@skindeepaestheticscbc.com.au

Pickup In Store:

You can choose to collect your order from our clinic. We'll notify you when your order is ready for collection.

We can also order in products specifically for you and have them delivered straight to your door.

What you Need to Know: About our commitment to Safe and Ethical Care

SERVICE SATISFACTION:

Please note that treatment services are non-refundable. At SDA, we pride ourselves on delivering high - quality personalised care. Because every treatment is tailored to the individual, we are unable to offer refunds for services already provided. However, your satisfaction is very important to us.

If you have any concerns or are not completely happy with a treatment, we encourage you to reach out to us directly. We are always open to feedback and will do our best to address your concerns, discuss your experience, and find a resolution - whether that means a follow - up consultation / review, product recommendations or adjustment to your treatment plan. Your comfort and confidence in our care is one of our top priorities.

As part of our Cosmetic Medicine Protocol, all patients are required to attend a 2 week post treatment review, which is consented to in the patient history form at the time of consultation. This review is an essential part of your treatment plan to assess results and ensure your satisfaction. If you choose not to attend your review or fail to show up, please understand that we cannot accept responsibility for concerns raised weeks or months later. Timely follow up, actually allows us to address any adjustments or concerns promptly and appropriately.

At SDA, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly in accordance with australian privacy laws.

What We Collect:

We may collect personal information such as your name, contact details, medical history, and treatment preferences when you:

Book an appointment
Complete a patient history form
Make a purchase
Subscribe to our Newsletter
Contact us for support or enquiries

How we use Your Information:

Your information is used:

To create safe and personalised treatments
Communicate appointment confirmations. reminders and follow ups.
Process payments and issue receipts
Share updates, promotions or important clinic information (with your consent)

We do not sell or share your personal data with third parties unless required by law or to deliver essential services ( eg: appointment systems, payment processors).

Data Storage & Security:

All personal information is stored securely and access is limited to authorised staff only. We take reasonable steps to protect your data from misuse, loss or un-authorised access.

Your Rights :

You may access, update or request the deletion of your personal information at any time. To do so, or if you have any concerns, please contact us directly at hello@skindeepaesthetics.com.au

Updates:

This privacy policy may be updated from time to time. Any Changes will be posted on this page.

TGA Policies:

At SDA, we adhere to the regulations and guidelines set out by the Therapeutic Goods Administration ( TGA) to ensure safety, quality and compliance of all cosmetic medicine treatments and products we use. As the landscape of cosmetic medicine is evolving, we encourage all clients to stay informed by visiting the official TGA website for the most up to date information. Pleas note : the legislation regulatory requirements can vary between Aust states and territories, which may affect how certain treatments are provided.

IV Drip Supplement Therapy: Where Wellness Meets Clinical Integrity

At our clinic, IV drip supplement therapy is more than a beauty trend—it’s a carefully regulated wellness service grounded in professional healthcare standards. We combine the rejuvenating benefits of nutrient-rich infusions with the highest level of clinical oversight to support your cosmetic and holistic goals.

Each IV treatment is prescribed by a licensed medical practitioner following a comprehensive health consultation. Our registered nurses, trained in intravenous therapy, administer infusions using aseptic techniques in a controlled, serene environment. We tailor each drip to support hydration, skin vitality, energy, and cellular repair—enhancing your natural glow from the inside out.

We strictly adhere to Australian health regulations, including the Therapeutic Goods Administration (TGA) and AHPRA guidelines. All IV ingredients are sourced from approved suppliers, and any compounded formulations are prepared by licensed pharmacists in accordance with Good Manufacturing Practice (GMP). Our advertising and service delivery comply with the Therapeutic Goods Advertising Code, ensuring transparency, safety, and ethical promotion of our services2.

Emergency protocols, infection control measures, and post-infusion monitoring are standard practice. We also conduct regular staff training and clinical audits to maintain excellence in care.

IV Supplement Therapy Policy and Procedure Manual 1. Purpose To establish standardized protocols for the safe and effective administration of intravenous (IV) supplement therapy. 2. Scope Applies to all licensed healthcare professionals involved in the preparation, administration, and monitoring of IV supplement therapy. 3. Definitions IV Supplement Therapy: Administration of vitamins, minerals, and other nutrients directly into the bloodstream. Prescriber: A licensed medical professional authorized to order IV therapy. 4. Responsibilities Medical Director: Oversees clinical protocols and ensures compliance with regulations. Registered Nurses: Administer IV therapy under a valid order and monitor patient response. Pharmacist (if applicable): Reviews and prepares compounded IV solutions. 5. Patient Eligibility and Consent Conduct a thorough medical history and screening. Obtain written informed consent outlining risks, benefits, and alternatives. 6. Ordering and Documentation IV therapy must be ordered by a licensed prescriber. Document patient assessment, therapy details, and post-infusion observations. 7. Preparation and Equipment Use aseptic technique. Required equipment includes: IV fluids and additives Sterile IV administration set PPE (gloves, mask) Emergency supplies (e.g., epinephrine, oxygen) 8. Administration Procedure Verify patient identity and order. Prepare IV solution per protocol. Insert IV catheter using standard technique. Monitor vitals before, during, and after infusion. Document all steps and patient response. 9. Emergency Protocols Recognize and respond to adverse reactions (e.g., anaphylaxis, infiltration). Maintain emergency equipment on-site. Report and document incidents per policy. 10. Infection Control Follow hand hygiene and PPE protocols. Disinfect all surfaces and dispose of sharps properly. 11. Quality Assurance Regular audits of documentation and procedures. Ongoing staff training and competency assessments. 12. References Infusion Nurses Society (INS) Standards of Practice Local health authority regulations

INS Policies and Procedures for Infusion Therapy