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Clinic Hours / Locations / Policies
Find us when an where it suits you. View or clinic hours and locations to plan your next visit. SDA operates across three convenient locations : Edithvale , Mt Martha and Mount Evelyn. You can book your appointment online via Timely or by downloading the getTimely app, or simply visit one of our locations in person. Once booked, you'll receive a confirmation text message 24 hrs before your appointment for you to confirm. If you need to make changes, please refer to our Booking & Cancellation Policy. for any questions or to reschedule. feel free to call the clinic directly using the contact numbers provided.
Clinic Hours & Locations
Booking Policy
SDA EDITHVALE:
Mon: By appt
Tues: 10:30 am - 5.30 pm
Wed: 10:30 am - 4 pm
Thurs: 10 am - 4 pm
Fri: 10 am - 6.30pm
2nd Sat: 11am -2.30pm
You can also Find Carolyn At:
HDIVA / MT EVELYN:
contact us for an appointment
every 3 months please check dates
5pm - 8 pm
SILK HAIR SKIN BODY
1 Bay Rd Mt Martha
Thursday Afternoon x 1 once a week
4pm - 9 pm
To secure your appointment at SDA, a $50 deposit is required for all treatments and services. This deposit is fully redeemable on the day of your treatment. We kindly ask that all appointments be confirmed at least 24 hrs in advance. If you need to reschedule, pleas do so at least 24 hr prior to avoid forfeiting your deposit. This helps us manage our schedule and offer appointments to other clients in need. We thank you for your understanding and cooperation.
Cancellation Policy
A $50 deposit is now required at the time of booking and, as stated in our booking policy, this amount is fully redeemable on the day of your treatment.
If you cancel within the 24hrs of your scheduled appointment, your deposit will be retained as a late cancellation or no-show fee. If no deposit was taken at the time of booking, you will be invoiced for the missed appointment time or asked to provide payment via credit card.
Please Note:
We are always happy to reschedule the appointment, when enough notice is given. This policy is in place to reduce no-shows and help our salon run smoothly, especially as we continue to grow. Thankyou for your understanding -- we want all of our clients to feel looked after and valued.
Map Home Clinic Edithvale
Check out our Team
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Shipping & Delivery Policy
At SDA, we're committed to getting your products and gift vouchers to you quickly, safely, and efficiently. Please read the details below to understand how we handle shipping and deliveries.
Processing Times:
Orders are processed within 1-2 business days
(excluding weekends and PH) You will receive a confirmation email once your order has been dispatched.
Shipping Times & Costs:
We offer standard shipping across Australia with tracking.
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Standard shipping : 3-7 Business days - depending on weight
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Express shipping : 1-3 Business days - depending on weight
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ENJOY FREE STANDARD SHIPPING ON ALL ORDERS OVER $250
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We currently only ship within Australia.
Exchange & Refund Policy
At SDA, we want you to love every product you purchase. If you receive a product that is damaged, faulty or incorrect please contact us within 7 days of receiving your order. We do not offer refunds for change of mind, but we are happy to offer an exchange or store credit for eligible unopened and unused products, returned in their original condition and packaging.
Delivery & Collection
Delivery Tracking:
Once your order has been shipped, you'll receive a tracking number via email so you can follow your deliver in real time.
Delays:
Please note: Shipping times are estimates and my be affected by factors beyond our control (eg: weather events, postal service delays). If you experience a delay, don't hesitate to contact us at hello@skindeepaestheticscbc.com.au
Pickup In Store:
You can choose to collect your order from our clinic. We'll notify you when your order is ready for collection.
We can also order in products specifically for you and have them delivered straight to your door.
What you Need to Know: About our commitment to Safe and Ethical Care
SERVICE SATISFACTION:
Please note that treatment services are non-refundable. At SDA, we pride ourselves on delivering high - quality personalised care. Because every treatment is tailored to the individual, we are unable to offer refunds for services already provided. However, your satisfaction is very important to us.
If you have any concerns or are not completely happy with a treatment, we encourage you to reach out to us directly. We are always open to feedback and will do our best to address your concerns, discuss your experience, and find a resolution - whether that means a follow - up consultation / review, product recommendations or adjustment to your treatment plan. Your comfort and confidence in our care is one of our top priorities.
As part of our Cosmetic Medicine Protocol, all patients are required to attend a 2 week post treatment review, which is consented to in the patient history form at the time of initial consultation. This review is an essential part of your treatment plan to assess results and ensure your satisfaction. If you choose not to attend your review or fail to show up, please understand that we cannot accept responsibility for concerns raised weeks or months later. Timely follow up, actually allows us to address any adjustments or concerns promptly and appropriately.
PRIVACY POLICY:
At SDA, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly in accordance with australian privacy laws.
What We Collect:
We may collect personal information such as your name, contact details, medical history, and treatment preferences when you:
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Book an appointment
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Complete a patient history form
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Make a purchase
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Subscribe to our Newsletter
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Contact us for support or enquiries
How we use Your Information:
Your information is used:
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To create safe and personalised treatments
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Communicate appointment confirmations. reminders and follow ups.
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Process payments and issue receipts
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Share updates, promotions or important clinic information (with your consent)
We do not sell or share your personal data with third parties unless required by law or to deliver essential services ( eg: appointment systems, payment processors).
Data Storage & Security:
All personal information is stored securely and access is limited to authorised staff only. We take reasonable steps to protect your data from misuse, loss or un-authorised access.
Your Rights :
You may access, update or request the deletion of your personal information at any time. To do so, or if you have any concerns, please contact us directly at hello@skindeepaesthetics.com.au
Updates:
This privacy policy may be updated from time to time. Any Changes will be posted on this page.
TGA Policies:
At SDA, we adhere to the regulations and guidelines set out by the Therapeutic Goods Administration ( TGA) to ensure safety, quality and compliance of all cosmetic medicine treatments and products we use. As the landscape of cosmetic medicine is evolving, we encourage all clients to stay informed by visiting the official TGA website for the most up to date information. Pleas note : the legislation regulatory requirements can vary between Aust states and territories, which may affect how certain treatments are provided.
IV Drip Supplement Therapy: Where Wellness Meets Clinical Integrity
At our clinic, IV drip supplement therapy is more than a beauty trend—it’s a carefully regulated wellness service grounded in professional healthcare standards. We combine the rejuvenating benefits of nutrient-rich infusions with the highest level of clinical oversight to support your cosmetic and holistic goals.
Each IV treatment is prescribed by a licensed medical practitioner following a comprehensive health consultation. Our registered nurses, trained in intravenous therapy, administer infusions using aseptic techniques in a controlled, serene environment. We tailor each drip to support hydration, skin vitality, energy, and cellular repair—enhancing your natural glow from the inside out.
We strictly adhere to Australian health regulations, including the Therapeutic Goods Administration (TGA) and AHPRA guidelines. All IV ingredients are sourced from approved suppliers, and any compounded formulations are prepared by licensed pharmacists in accordance with Good Manufacturing Practice (GMP). Our advertising and service delivery comply with the Therapeutic Goods Advertising Code, ensuring transparency, safety, and ethical promotion of our services2.
Emergency protocols, infection control measures, and post-infusion monitoring are standard practice. We also conduct regular staff training and clinical audits to maintain excellence in care.
IV Supplement Therapy Policy and Procedure Manual 1. Purpose To establish standardized protocols for the safe and effective administration of intravenous (IV) supplement therapy. 2. Scope Applies to all licensed healthcare professionals involved in the preparation, administration, and monitoring of IV supplement therapy. 3. Definitions IV Supplement Therapy: Administration of vitamins, minerals, and other nutrients directly into the bloodstream. Prescriber: A licensed medical professional authorized to order IV therapy. 4. Responsibilities Medical Director: Oversees clinical protocols and ensures compliance with regulations. Registered Nurses: Administer IV therapy under a valid order and monitor patient response. Pharmacist (if applicable): Reviews and prepares compounded IV solutions. 5. Patient Eligibility and Consent Conduct a thorough medical history and screening. Obtain written informed consent outlining risks, benefits, and alternatives. 6. Ordering and Documentation IV therapy must be ordered by a licensed prescriber. Document patient assessment, therapy details, and post-infusion observations. 7. Preparation and Equipment Use aseptic technique. Required equipment includes: IV fluids and additives Sterile IV administration set PPE (gloves, mask) Emergency supplies (e.g., epinephrine, oxygen) 8. Administration Procedure Verify patient identity and order. Prepare IV solution per protocol. Insert IV catheter using standard technique. Monitor vitals before, during, and after infusion. Document all steps and patient response. 9. Emergency Protocols Recognize and respond to adverse reactions (e.g., anaphylaxis, infiltration). Maintain emergency equipment on-site. Report and document incidents per policy. 10. Infection Control Follow hand hygiene and PPE protocols. Disinfect all surfaces and dispose of sharps properly. 11. Quality Assurance Regular audits of documentation and procedures. Ongoing staff training and competency assessments. 12. References Infusion Nurses Society (INS) Standards of Practice Local health authority regulations
Skin.Nation Institute: Copy of our Training Policies and Procedure Manuals
Skin.Nation Training Policy:
Skin Nation Institute – Appeals Policy 1. Purpose To ensure fair, transparent, and timely resolution of appeals lodged by learners concerning assessment results, course decisions, or service delivery. 2. Scope This policy applies to all learners enrolled in any Skin Nation Institute course or program. 3. Grounds for Appeal Learners may lodge an appeal on the following grounds: Procedural error in assessment or grading Unfair or biased treatment Inaccurate recording of results Administrative decisions affecting course progression Other exceptional circumstances (e.g., illness, family emergency) 4. Lodging an Appeal Timeframe: Appeals must be submitted within 14 calendar days of the date on the assessment result notification or decision. Format: Submit your appeal in writing via email to hello@skinnation.com.au, using the “Appeals Form” downloadable from our website.
Course Content Review Policy Purpose: Ensure all Skin Nation Institute materials stay accurate, compliant, and up to date. Review Schedule: Annual: Full course audit Interim: Within 3 months of major guideline changes On‑Demand: As needed based on feedback Process: Assign SMEs & Designer to update content Revise & Vet for accuracy, clarity, and compliance Publish & Notify learners of any changes Feedback: Learners and trainers can submit suggestions at any time to contentreview@skinnation.institute. All versions are logged and archived for five years.
Skin.Nation Course Content Review Policy:
Skin Nation Institute – Complaints Policy 1. Purpose To provide all learners, clients, and stakeholders with a clear, fair, and transparent process for raising and resolving complaints related to Skin Nation Institute’s courses, services, or staff conduct. 2. Scope This policy covers complaints about: Course content, delivery, assessments, or materials Quality of instruction or trainer conduct Administrative decisions (e.g., enrolment, fees, cancellations) Service delivery issues (e.g., support responsiveness, resources) Unprofessional or unethical behaviour by staff or representatives 3. Principles Accessibility: Complaints are easy to lodge via multiple channels. Fairness: All parties are treated impartially and respectfully. Confidentiality: Details are shared only with those directly involved. Timeliness: Complaints are acknowledged and addressed promptly. No Detriment: Complainants suffer no adverse consequences for raising a concern. 4. How to Lodge a Complaint Timeframe: Complaints should be submitted within 28 calendar days of the event or decision. Format: Use our online Complaints Form (available on our website) or email your detailed complaint to complaints@skinnation.institute. Information Required: Your name, course name, student ID (if applicable), and contact details Date and description of the issue or incident Relevant details (e.g., trainer name, lesson date, administrative decision) Desired outcome or resolution 5. Complaints Handling Process Acknowledgment: We’ll confirm receipt of your complaint within 3 business days. Initial Review: The Complaints Officer conducts a preliminary assessment to determine appropriate handling (informal resolution vs. formal investigation). Investigation: For formal complaints, the Complaints Officer gathers information, interviews involved parties, and reviews documentation. Decision: Within 21 calendar days of acknowledgment, you’ll receive a written Decision Report outlining findings and any corrective actions. Appeal: If dissatisfied, you may appeal the decision to the Institute Director within 7 calendar days of the Decision Report. The Director’s determination is final. 6. Resolution Options Depending on the complaint, possible resolutions may include: Clarification or explanation of policies Apology or expression of regret Additional training or supervision for staff Amendments to course materials or procedures Refunds, fee adjustments, or credit notes 7. Record-Keeping All complaints, investigation records, decisions, and corrective actions are retained securely for five years. 8. Continuous Improvement Aggregate data from complaints are reviewed quarterly to identify trends and implement improvements in our courses, services, and policies.
Skin.Nation Complaints Policy:
Skin.Nation Data Protection & Reasonable Marketing Policy:
Data Protection & Responsible Marketing Policy 1. Data Protection Collection: We only collect personal data necessary for course enrolment and communications (e.g., name, email, date of birth). Storage: All data is stored securely on encrypted servers. Access is restricted to authorised staff. Usage: Personal data is used solely for educational administration, support, and compliance (e.g., issuing certificates, sending course updates). Retention: We retain learner records for five years in line with regulatory requirements, then securely purge or anonymise them. Rights: Learners may access, correct, or request deletion of their data at any time by contacting privacy@skinnation.institute. 2. Responsible Marketing Consent: We send promotional materials only to those who have opted in. Every marketing email includes a clear unsubscribe link. Relevance: Communications are tailored to your interests and course history—no irrelevant or excessive messaging. Transparency: All marketing clearly identifies our identity, purpose, and any third‑party partnerships. Frequency: We limit outreach to a maximum of one promotional email per month, plus essential course notifications. By adhering to these principles, Skin Nation Institute ensures your privacy is respected and your inbox stays meaningful.
Skin.Nation Reasonable Adjustments & Safeguarding learners Policy:
Reasonable Adjustments Policy Purpose: Ensure all learners have equitable access to courses by making appropriate modifications for individual needs. Eligibility: Learners with documented disabilities, learning difficulties, or temporary impairments may request adjustments. Types of Adjustments: Extended time for quizzes and assessments Alternative formats (e.g., large print, captioned video, screen‑reader compatible materials) Flexible scheduling or breaks during live sessions Additional one‑to‑one or small‑group support Request Process: Learner submits a Reasonable Adjustments Form (available on our website) with supporting evidence (e.g., medical certificate, psychologist’s report). The Disability & Diversity Officer reviews the request within 7 business days. Agreed adjustments are documented, communicated to trainers, and implemented. Review & Confidentiality: Requests are treated confidentially, and adjustments are reviewed each term to ensure needs continue to be met. Safeguarding Learners Policy (Summary) Purpose: Protect all learners from harm, ensuring a safe, respectful, and supportive learning environment. Scope: Applies to all learners, staff, contractors, and volunteers involved in Skin Nation Institute activities. Key Principles: Prevention: Robust screening for all staff and volunteers (working with children checks, background checks). Awareness: Mandatory training on identifying and reporting abuse, harassment, and bullying. Reporting: Clear, confidential pathways for learners or staff to raise concerns or allegations (safeguarding@skinnation.institute). Response: Immediate action on any report, including risk assessment, support for the learner, and liaison with external authorities if required. Roles & Responsibilities: Safeguarding Officer: Oversees policy implementation, training, and incident management. All Staff: Complete annual safeguarding training and report any concerns without delay. Learners: Encouraged to speak up if they feel unsafe or witness misconduct. Review: Policy and procedures are reviewed annually or after any safeguarding incident to ensure continuous improvement.
Course Evaluation Form : Please take a few minutes to provide your feedback. Your insights help us continuously improve our courses and training experience. Course Title: ____________________________________ Date: ___________________________________________ Instructor(s): __________________________________ 1. Course Content & Structure The course objectives were clearly stated and met. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree The module topics (anatomy, safe practice, pharmacology, etc.) were organized logically. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree The level of difficulty was appropriate for my experience. ☐ Too Easy ☐ Just Right ☐ Too Difficult 2. Instructor & Delivery The instructor demonstrated strong expertise and confidence. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree The teaching style was engaging and clear. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree Questions and discussions were encouraged and well‑handled. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree 3. Materials & Resources The provided materials (slides, handouts, diagrams) were helpful. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree The assessment quizzes and activities reinforced my learning. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree 4. Practical Application & Facilities The hands‑on practice (if applicable) was well supervised and safe. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree The online platform (or venue) was easy to navigate and accessible. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree 5. Overall Satisfaction Overall, I am satisfied with this course. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree I would recommend this course to colleagues. ☐ Definitely ☐ Probably ☐ Not Sure ☐ Probably Not ☐ Definitely Not 6. Open‑Ended Feedback What did you find most valuable about this course? What areas could be improved? Any additional comments or suggestions? Thank you for your time and feedback! Skin Nation Institute is committed to using your insights to enhance our education and support your professional growth.
Skin.Nation Evaluation Form for Learners
Skin.Nation Malpractice & Public Liability Learners Policy:
Malpractice Policy (Summary) Purpose: To define standards and procedures for identifying, reporting, and addressing any professional misconduct or malpractice within Skin Nation Institute’s courses and activities. Scope: Applies to all educators, trainers, assessors, and staff involved in teaching or supervising learners. Key Definitions: Malpractice: Actions including plagiarism, fabrication of data, improper supervision, or deliberate breach of professional standards. Misconduct: Unprofessional behavior that falls short of legal standards but undermines integrity (e.g., inappropriate comments, neglect of duties). Reporting & Investigation: Reporting: Concerns may be submitted confidentially to malpractice@skinnation.institute or via the online form. Acknowledgment: Acknowledge receipt within 3 business days. Investigation: An independent panel reviews evidence, interviews relevant parties, and determines if malpractice occurred. Outcome: Decisions (up to dismissal or referral to regulatory bodies) are communicated in writing within 21 days. Support & Remedies: Learners impacted by confirmed malpractice receive academic support or reassessment opportunities. Staff found in breach are subject to disciplinary action, retraining, or termination. Record‑Keeping: All reports, findings, and actions are securely stored for five years. Public Liability Insurance Policy (Summary) Purpose: To outline the requirements for maintaining public liability insurance that protects Skin Nation Institute, its staff, and learners against claims of personal injury or property damage arising from institute activities. Coverage Requirements: Minimum Coverage: AUD $10 million per occurrence (or as required by local regulations). Events Covered: On‑site workshops, off‑site training sessions, public seminars, and any Institute‑sponsored events. Policy Maintenance: Renewal: Insurance must be renewed annually, with proof of cover filed with the Institute Director. Notifications: Any change in activities, venues, or risk profile must be reported to the insurer within 30 days. Claims Procedure: Immediate Action: Secure the scene, offer first aid if needed, and collect witness statements. Notification: Report the incident to insurance@skinnation.institute and the insurer within 7 days. Documentation: Submit all incident details, photos, and correspondence to the insurer for assessment. Risk Management: Conduct regular venue safety audits. Maintain up‑to‑date risk assessments for each course or event. Ensure all staff are briefed on emergency procedures and first‑aid resources. By adhering to these policies, Skin Nation Institute ensures professional integrity, learner safety, and financial protection against unforeseen incidents.
Skin.Nation Reflective Practice Form for Learners
Reflective Practice Form Use this form after each treatment session, workshop, or learning activity to deepen your insight and continuously improve your practice. Date: ____________________ Module / Treatment Focus: _____________________________________ Learner / Practitioner Name: _________________________________ 1. Description of the Event Briefly describe what you did or what happened (e.g., type of injection, anatomy challenge, patient interaction). 2. Personal Response & Feelings How did you feel before, during, and after this event? What thoughts went through your mind? 3. Evaluation of What Went Well & What Didn’t Strengths & Successes: What aspects of your performance or decision‑making were effective? Areas for Improvement: What challenges or mistakes occurred? What could you have done differently? 4. Analysis & Learning What anatomical, pharmacological, or ethical principles were most relevant here? How does this experience connect to your theoretical knowledge? 5. Action Plan for Future Practice What specific steps will you take to reinforce strengths and address areas for improvement? Include resources or support you may need (e.g., mentor feedback, anatomy review, skills workshop). Signature: ___________________________ Review Date: _________________________ Keep this form in your professional development portfolio and revisit it regularly to track your growth over time.
Skin.Nation Transfers & Cancellations
Transfers & Cancellations - Participants may transfer to another available course date with at least 14 days’ written notice prior to the original course start date. - Transfers are subject to availability and must be used within 12 months of the original booking date. - Each booking may be transferred once only; additional changes may incur an administrative fee. - If online modules have already been accessed, transfers may not be permitted. However, a qualified delegate may take the original participant’s place provided: - The delegate is approved in writing prior to the release of any online modules. - The deposit and remaining balance are paid within the required timeframe. - The delegate completes all online modules and is fully prepared to attend on the scheduled course start date. - Transferring a booking does not entitle the participant to a refund of the deposit or course fee.
Skin.Nation Delegate Nomination Form & Checklist
Skin.Nation Institute Delegate Nomination Form & Checklist ✨ Course Details - Course Title: __________________________________________ - Scheduled Course Start Date: _____________________________ 👤 Original Participant Information - Name: __________________________________________ - Email: __________________________________________ - Phone: __________________________________________ 👩⚕️ Nominated Delegate Information - Full Name: __________________________________________ - Professional Title & Qualifications: __________________________________________ - Email Address: __________________________________________ - Phone Number: __________________________________________ - Reason for Nomination: __________________________________________ ✅ Delegate Eligibility Confirmation - Has the delegate completed all required pre-learning modules? ☐ Yes ☐ No - Is the delegate available to attend on the scheduled course date? ☐ Yes ☐ No - Has the full course balance been paid on time? ☐ Yes ☐ No - Was this nomination submitted prior to release of online modules? ☐ Yes ☐ No 📌 Checklist for Submission Please ensure the following before submitting: - ☐ Delegate is a qualified medical professional - ☐ Submission is made prior to the release of online modules - ☐ The deposit and remaining balance have been paid - ☐ Delegate will complete all required online modules - ☐ Delegate is fully prepared to attend the scheduled course - ☐ Form is submitted via email and approved by Skin.Nation Institute 🖋️ Internal Approval Section (For Institute Use Only) - Approved By: __________________________________________ - Date of Approval: __________________________________________ - Approval Status: ☐ Approved ☐ Declined
Skin.Nation Course Deposit Policy
Deposit & Payment Policy – Skin.Nation Institute To secure your place in one of our premium training programs, a deposit of $1,747.50 AUD (25% of the total course fee of $6,990) is required at the time of booking. - This deposit is non-refundable, but transferable under certain conditions outlined in our cancellation policy. - The remaining balance of $5,242.50 AUD must be paid no later than 14 days before online modules are released, which occurs two weeks prior to the practical course date. - Full access to course materials, online learning, and pre-training resources is activated upon receipt of final payment. OR Alt when booking a Dual Training Course Package : Deposit & Payment Policy – Skin.Nation Institute To secure your place for our special Dual aesthetics training program, a deposit of $4,990 AUD is required at the time of booking. (the total course fee of $11,990 - includes a $ 2,000 discount) - This deposit is non-refundable, but transferable under certain conditions outlined in our cancellation policy. - The remaining balance of $7,000 AUD must be paid no later than 14 days before online modules are released, which occurs two weeks prior to the practical course date. - Full access to course materials, online learning, and pre-training resources is activated upon receipt of final payment. For full details on our training policies, terms, and eligibility requirements, please visit skindeepaesthetics.com.au or skinnation-institute.com. If you have any further questions or need personalised guidance, feel free to email us.
Skin.Nation Booking a Course & Terms of Purchase Policy
Bookings & Terms of Purchase Policy – Skin.Nation Institute 💳 Deposits & Payments - A non-refundable deposit of 25% is required at the time of booking to secure a place in any training course. - The full balance must be paid no later than 14 days prior to the release of online modules, which are sent out two weeks before the course commencement date. - Payment can be made via approved online gateway, bank transfer, or credit card. ✅ Booking Confirmation - Bookings are confirmed once the deposit is received and a confirmation email is issued. - Course details, location, and access to pre-learning modules will be provided upon confirmation and full payment. 🔄 Transfers & Cancellations - Participants may transfer to another available course date with at least 14 days’ written notice prior to the original course start date. - Transfers are subject to availability and must be used within 12 months of the original booking date. - Each booking may be transferred once only; additional changes may incur an administrative fee. - If online modules have already been accessed, transfers may not be permitted. However, a qualified delegate may take the original participant’s place provided: - The delegate is approved in writing prior to the release of any online modules. - The deposit and remaining balance are paid within the required timeframe. - The delegate completes all online modules and is fully prepared to attend on the scheduled course start date. - Cancellations made more than 21 days prior to the course start date may be eligible for a partial refund (excluding deposit). - Cancellations within 14 days of the course start date are non-refundable, but may be transferred to a future course or delegate under the conditions above. 📚 Course Access & Materials - Access to online modules and course materials is granted only once full payment is received. - All training materials are for personal use only and may not be copied, shared, or distributed. 🛡️ Eligibility & Compliance - Courses are open to qualified medical professionals only (e.g. nurses, doctors, dentists). - Participants must complete all pre-course requirements and online modules prior to attending practical sessions.
